IP Fabrics – Network Intelligence Solutions

Support, Licensing, Training

When it comes to support after the sale, IP Fabrics is a virtual extension of your organization. We’re there to provide assistance for any problems that arise and training when you need it.

Support

IP Fabrics offers ongoing support and maintenance programs DeepSweep, DeepProbe, and CyberInsight that includes support hotline access, issue submission & tracking, and free software upgrades for licensed software packages. The standard support and maintenance program is billed annually with the first year of support being included in the purchase price at no cost.

Service Description
Hours of Operation 8am – 6pm PST Mon-Fri
Initial Response Time within 2 hours
Phone support Yes
Email support Yes
Product fixes Yes
Extended Hardware Replacement Field Replaceable Units shipped on request
Consulting/training 8 hours per year

Special extended support contracts are available that can provide additional hours of operation, faster response time, and additional services. For more information, contact IP Fabrics.

Licensing

DeepSweep and DeepProbe software is licensed with the appliance it is delivered with. License terms and agreements can be found in the product documentation.

Virtualized DeepSweep and DeepProbe software is licensed per hardware platform it runs on or is downloaded to for operation.

CyberInsight is licensed based on storage requirements and number of users.

Training

IP Fabrics can provide training classes suited to a variety of audiences:

  • Product user training. This class is targeted for people using the equipment for specific visibility, compliance, and analytics use cases. The class is a hands-on, interactive tutorial of the product and how to use it.
  • Product administrator & support training. This class is targeted for people who will be maintaining the equipment. The class is a hands-on, interactive tutorial for managing and administering the product, configuration and maintenance, troubleshooting, and interacting with IP Fabrics engineering if problems arise.

Training can be performed at IP Fabrics or on-site at your location. Contact IP Fabrics for pricing, timing, and availability.